LuméSupport & Coordination

Complaints & feedback

Your feedback is welcome.

You can raise a concern, make a complaint or share feedback without fear of retaliation.

How to raise a concern

You can contact Lumé by phone or email. Tell us if you need accessible information, an interpreter, an advocate or another person involved. You may provide as much detail as you are comfortable sharing.

What happens next

  1. We listen and take any immediate safety steps.
  2. We acknowledge and record the concern.
  3. We check for conflicts and investigate fairly.
  4. We communicate the outcome and any corrective action.
  5. We review what can be learned and improved.

Privacy will be respected, and information will be shared only as needed to handle the matter or meet safety and legal responsibilities.

External support

If your complaint is about NDIS supports or services, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or visit the NDIS Commission complaints page. You may also seek support from an independent advocate.

Immediate danger or emergency

Call 000. Email and website enquiries are not monitored as emergency services.

Complaints overview — September 2026.