What we collect
We collect information reasonably necessary to respond to enquiries and provide agreed support coordination. This may include contact details, communication needs, plan and funding information, goals, provider details, consent records and relevant safety information.
How we use and share it
Information is used to respond to you, arrange and provide services, maintain accurate records, coordinate with authorised people and meet applicable legal or safety responsibilities. Lumé aims to share only the minimum necessary information and confirms consent or other authority before disclosure.
How we protect it
Lumé uses reasonable safeguards for files, devices and communications. Access is limited to authorised persons. Significant disclosures and consent decisions are recorded where appropriate.
Your choices
You may ask what information is held about you, request a correction, change communication preferences or withdraw consent. Withdrawal will be respected unless law or safety requires otherwise. Some records may need to be retained.
Website information
This static website does not use advertising trackers or analytics cookies. The enquiry form opens your own email application; information is not submitted to or stored by this website.
Privacy questions
Contact Lumé on 0401 278 430 or [email protected]. You can also learn about Australian privacy rights through the Office of the Australian Information Commissioner.
Website privacy overview — September 2026. This overview is general information and does not replace the full Lumé privacy policy or legal advice.